Moderation is Culture
Clear community guidelines do more than ban bad actors—they articulate the kind of player you wish to attract. CEGA's Discord labs teach studios to codify values and empower moderators with empathy training.
We recommend quarterly moderator summits where you review incident logs, celebrate wins, and iterate on escalation policies.
Offline Touchpoints Matter
Hybrid events in CEGA's community centre blend LAN tournaments with storytelling meetups. Your superfans crave spaces to connect beyond the screen.
Use these events to co-create content—fan art galleries, lore-writing rooms, and cosplay showcases keep the energy high between updates.
Measure Belonging, Not Just MAU
MAU is a lagging indicator. Surveys that capture belonging, representation, and perceived safety give you earlier signals about churn risk.
Couple quantitative dashboards with qualitative listening sessions. Community health is a leadership KPI.
Key Takeaways
- Codify community values through inclusive moderation practices.
- Invest in offline events to fuel loyalty and co-created content.
- Belonging metrics predict retention better than MAU alone.
